Your Emerson Experts
We are onsite. We know Emerson. We are Emerson.
NPA specialises in a diverse range of real estate services. From beachside and beachfront off-the-plan sales to the resale of established apartments from our exclusive projects, we excel in connecting clients with their ideal homes.
Our expertise extends to building management and residential leasing, ensuring individuals find the perfect place to call home. As well as commercial leasing, where we facilitate strategic partnerships for business success.
How can we help?
Security
For your safety, please ensure that all doors are closed properly when you enter the building. Do not prop open fire escape doors as this lets anybody enter the building, and gives them access to all levels.
Pool Area
A reminder that pets and glass are not allowed in the pool area.
Emergencies Process
- In the event of an emergency please see below contacts:
- Fire – Call 000
- Security – intruder in common areas
- If emergency, call 000
- If kids are in the pool area, call 131 444 (Police Link)
- Lift breaking down – OTIS Lifts 1800 626 847
- Urgent building electrical & plumbing issues – Oceanside Services 07 5520 7100
$185 inc GST 1st half hour, $185 inc GST. per hour thereafter - Lockout – Able Security 07 3393 9500
Able Cost – 5pm-4.30am $297 /8am-4.30pm $250.25
Residents need to advise locksmith there is a lockbox onsite which they have access to to gain entry - Other – NPA 07 5677 0511
Building and Maintenance Request Process
- Request
Complete the request form. - Review
Your request is reviewed by the building management team and approval is sought by the building committee.
- Approve
You will be notified of the outcome, and if the request is approved, it will be scheduled with the building caretaker.
Please note chasing up building requests. will only slow down building requests due to double-ups in all requests. Residents are asked to please utilise the building request form and allow staff to respond in a timely manner as we have resolutions and information.
Building and Incident Report Process
- Incident & communicate
Complete building report by lodging a building request & report with the button above - Review
Your incident is reviewed by the building management team and communicated to committee.
- Notification
You will be notified of the outcome.
Restricted Keys Request Process
Restricted keys can be ordered through Able security via the below process at a cost of $36.81 each
- Complete the Able Security form (see link here), by indicating your unit number, adding your details, your billing details and your contact number. Keys can be sent to an address or picked up from Bundall show room, please specify which you prefer (please note sending will come with a cost).
- Once the form is completed, please submit a building request and attach form (NPA need to sign the form or keys will not be ordered).
- We will then check the authority ownership and sign sending to SPL
- SPL will then make contact with regards to payment to you directly.
FOB & Garage request Process
- Transfer funds to NPA Realty BSB 062900 ACC 11172164 with a reference of your last name and unit number.
- Complete the building maintenance request form noting your reference and attaching payment receipt.
- The request will be processed and your fobs will be placed in your letterbox once complete.
Moving Request Process
1) Complete move in request by selecting time that works ( See link above)
Move in times 7.00am- 11.00am / 11.30am – 3.30pm Monday – Saturday
- Please note your number will be linked to a virtual number for the time when you are moving in, so if residents need to use elevator to get to their level they can contact resident moving in.
- We ask all residents where possible to use fire stairs when move ins are being performed
2) Attend site on allocated date with removalist
- As tenants will be living onsite and may need to use the lift we ask that if urgent residents contract the resident moving in by calling 0420 102 733 . This number is redirected to residents who are moving in at their allocated time
What will happen if my removalist or delivery truck is late during my allocated time?
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, you will need to book in a time in the next available time.
FAQs
Developer – Hirsch & Faigen
Contact: hfproperty.com.au
Builder – Hutchinson
Contact: [email protected]
Building Management – NPA
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, we will endeavour to continue your move-in at the next available time.
We have allowed for small items to be delivered for residents by having move ins finishing at 3:30pm each day. Please speak with your delivery company and request that delivery be after this time. You can then utilise the elevators with padding to move 1 off items into your apartment.
Hutchinson Builders has engaged DLP Manager as a transparent and convenient tool for residents and property managers to log and track any concerns that may be experienced in the apartment for the duration of the warranty period.
Once an item is logged in DLP Manager, Hutchinson’s maintenance team will assess and action accordingly, as well as providing a handy platform where you will be able to communicate directly with the team and subcontractors along the way.
If you have any queries regarding the platform, please don’t hesitate to reach out via email [email protected].
More Fobs can be ordered through the building maintenance request form and will cost $40 each. Please transfer funds to NPA Realty BSB 062900 ACC 11172164 with a reference of your last name and unit number and then complete the building maintenance request form adding a picture of the request.
All residents are reminded to park in their own allocated park/s. We note that some cars have remained in non-allocated parks, and if this persists we will arrange for the cars to be towed at the owner’s expense.
Please refer to your SSKB Welcome Pack for information for how to access a copy of the by-laws. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor. If you didnt receive these please contact SSKB.
This will be held in 4 months from settlement being septmebr with SSKB communicating in the coming weeks, please see the SSKB Welcome Pack for information on joining the committee. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor.
LOT IMPROVEMENT APPLICATION FORM
Under forms, you can find the link for lot improvement applications (which over bonnet storage for the car parking spaces would fall under)
https://sskb.com.au/improvement-of-lot/
The CTS number for Hemingway is (on the form). It is 56239
When SSKB receives a completed application, SSKB has a look over it and then forwards it to the Committee for consideration.
Please complete Pet application form and email it to [email protected]
PET IMPROVEMENT APPLICATION FORM
For pet applications:
https://sskb.com.au/pet-application-form-qld/
The CTS number for Hemingway is (on the form). It is 56239
When SSKB receives a completed application, SSKB has a look over it and then forwards it to the Committee for consideration.
Please contact your agent to arrange keys and welcome pack.
Rubbish Removal
Each resident is responsible for the removal of all rubbish associated with their move-in including; packing boxes, bubble wrap, paper wrap, furniture and appliance boxes etc. Please remove your rubbish and DO NOT throw it in the communal bin. There will be a cost charged to any residents who dispose of moving materials in the communal bin.
1800 468 586 (1800 Got Junk)
No call out charge for quote, can remove the same day if you are happy with the quote. Prices are based on volume.
Open between Xmas & New Year.
Gold Coast Rubbish Removal 0404 909 242
Prices would be between $200 – $300 depending on amount of rubbish.
Open between Xmas & New Year.
Man & A Ute 0405 697 793
Prices start from $180 per ute load.
Open between Xmas & New Year.
The Team
Building Request & Report
Emerson Sales Appraisal Form
Emerson Leasing Appraisal Form
